Policy
Plain language first: this is a digital, self-reflection service, not a physical product. There is nothing to ship back. That is why the policy is different for reports you have already received and for monthly memberships you can cancel.
Your report is a digital web page, made from the birth details you entered. Your report link appears on the confirmation page in about 10 minutes.
Once your report has been delivered and you can open it, it cannot be returned, so it is not refundable — in the same way a book you have already read cannot be returned.
You can get a refund, or a rebuilt report, if any of these happened:
To ask for one of those, email support@human-design-labyrinth.com within 7 days of your purchase, with the email address you used at checkout and the date you bought it. Tell us what went wrong and we will fix it, rebuild it, or refund it.
If the problem was a wrong birth time or date that you entered, we will rebuild the report once with the corrected details — that is a rebuild, not a refund, unless the report was never delivered at all.
You can cancel anytime. Cancellation takes effect at the end of your current billing month — you keep access until that month ends, and you are not charged for the next month.
Monthly memberships are not refunded for part of a month you have already used. If you cancel mid-month, you are not charged again, but the current month is not refunded.
If you were charged after you cancelled, or charged twice, email support@human-design-labyrinth.com within 7 days and we will refund the duplicate or post-cancellation charge.
Email: support@human-design-labyrinth.com
Include: the email address you used at checkout, the product and price, and the date of purchase. That is all we need to find your order.
If you buy inside the Blueprint in Bloom app through Google Play, Google Play's own refund policy applies to that purchase, not this page. This page covers purchases made on human-design-labyrinth.com.
This policy does not change your rights under the law where you live.
Nothing here is medical, psychological, or financial advice. Reports and memberships are for self-reflection only.